Privacy Notice

Company: LANDED SERVICE LIMITED
Website: https://landedng.com
Contact: support@landedng.com

1. Introduction

Welcome to LANDED.

LANDED SERVICE LIMITED (“LANDED”, “we”, “us”, or “our”) is a Nigeria-based premium arrival and lifestyle concierge company providing airport transfers, chauffeured vehicle hire, short-stay accommodation, and personalised concierge services.

We respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Notice explains how we collect, use, store, disclose, and protect personal information when you visit our website, register your interest, communicate with us, or use our services.

We process personal information in accordance with applicable data protection legislation, including the Nigeria Data Protection Act, 2023, and relevant regulatory requirements.

2. Information We Collect

Depending on how you interact with LANDED, we may collect the following categories of information:

A. Personal and Contact Information

• Full name
• Email address
• Telephone number
• Contact preferences
• Other information voluntarily provided through enquiries or communications

B. Booking and Travel Information

When you enquire about or book our services, we may collect:

• Arrival and departure dates
• Flight details and airport information
• Pickup and drop-off locations
• Accommodation preferences
• Vehicle and chauffeur requirements
• Number of passengers or guests
• Special service requests

C. Payment and Transaction Information

Where applicable, we may process payment confirmations, transaction references, billing information, and records of payments made for our services.

Payments may be facilitated by authorised third-party payment providers. Their processing of payment information is subject to their applicable privacy and security policies.

D. Website and Technical Information

When you access our website, certain technical information may be collected, including IP address, browser type, device information, website usage data, and cookies or similar technologies where implemented.

3. How We Use Your Information

We process personal information for legitimate business purposes, including:

• Responding to enquiries and service requests.
• Managing airport transfers, vehicle hire, accommodation, and concierge bookings.
• Coordinating services with authorised drivers, accommodation providers, and operational partners.
• Processing payments and maintaining transaction records.
• Communicating booking confirmations, service updates, and relevant operational information.
• Sending promotional communications and launch announcements where you have provided the necessary consent.
• Improving our website, customer experience, and service delivery.
• Preventing fraud, maintaining security, and complying with applicable legal obligations.

We will not use personal information for purposes incompatible with those for which it was collected unless permitted by law.

4. Pre-Launch Registration and Marketing Communications

Visitors may register their interest in LANDED through our website by submitting their name, email address, and any other requested information.

We use this information to manage expressions of interest, respond to enquiries, and, where consent has been obtained, provide launch announcements, service updates, promotional offers, and relevant communications.

Subscription to promotional communications is voluntary.

You may withdraw your marketing consent at any time by using the unsubscribe option provided in our emails or contacting support@landedng.com.

Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal or prevent necessary service-related communications.

5. Legal Basis for Processing

We process personal information only where an appropriate legal basis exists.

Depending on the circumstances, this may include:

• Consent: Where you voluntarily agree to receive marketing communications or other optional processing.
• Contractual necessity: Where processing is required to provide services you have requested or take steps towards a booking.
• Legal obligations: Where information must be processed or retained to comply with applicable laws and regulations.
• Legitimate interests: Where necessary for appropriate business administration, customer support, fraud prevention, security, or service improvement, provided those interests do not override your rights and freedoms.

6. Sharing Your Information

LANDED may share relevant personal information with trusted third parties where reasonably necessary to provide our services.

These may include:

• Chauffeurs, drivers, and transport providers.
• Accommodation and hospitality partners.
• Airport assistance and concierge service providers.
• Payment processing institutions.
• Website hosting, communications, and email service providers.
• Professional advisers and regulatory authorities where required by law.

We limit the information shared to what is reasonably necessary for the relevant purpose.

We do not sell personal information to third parties.

Where third parties process information on our behalf, we seek to ensure that appropriate confidentiality, security, and data protection obligations apply.

7. Data Security

LANDED is committed to implementing appropriate technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Access to customer information is restricted to authorised personnel and service providers with a legitimate operational requirement.

Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Notice, including providing services, maintaining appropriate business records, resolving disputes, and satisfying applicable legal requirements.

Where information is no longer required, we will take reasonable steps to securely delete or anonymise it, subject to any applicable retention obligations.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally appropriate.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request restriction of processing in applicable circumstances.
• Request data portability where applicable.
• Exercise rights relating to qualifying automated decision-making.
• Lodge a complaint with the Nigeria Data Protection Commission.

To exercise your rights, please contact support@landedng.com.

We may request reasonable information to verify your identity before responding to certain requests.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functionality, maintain security, understand visitor interactions, and improve user experience.

Where non-essential analytics, advertising, or tracking technologies are implemented, we will provide appropriate information and obtain consent where legally required.

Visitors may also manage certain cookie preferences through their browser settings.

11. International Data Transfers

Some of our technology providers or service partners may process information outside Nigeria.

Where personal information is transferred internationally, LANDED will take steps to ensure that such transfers comply with applicable data protection requirements, including the use of appropriate safeguards or other legally permitted transfer mechanisms.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, communication platforms, payment providers, or other external services.

LANDED is not responsible for the privacy practices of independently operated third-party websites.

We encourage visitors to review the privacy notices of those services before providing personal information.

13. Children’s Privacy

Our website and services are primarily intended for adults.

We do not knowingly collect personal information directly from children for independent marketing purposes.

Where information relating to a minor is necessary for a legitimate travel or accommodation booking, it should be provided by an appropriately authorised parent or guardian and processed in accordance with applicable law.

14. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our services, operational practices, legal obligations, or applicable regulations.

The latest version will be published on our website with its effective or last-updated date.

Where legally required, we will provide additional notice or seek consent before implementing material changes affecting the processing of personal information.

15. Contact Us

For questions, concerns, or requests relating to this Privacy Notice or the handling of your personal information, please contact:

LANDED SERVICE LIMITED
Website: https://landedng.com
Email: support@landedng.com
Location: Lagos, Nigeria